Refund policy
Conditions
Our products have a 12months warranty.
All Product Returns are subject to a 20% Restocking Fee
All Cancelled orders are subject to a 20% Administrative Fee
All order Cancellations due to change of mind are subject to a 20% cancellation Fee
If the product has been fitted and you change your mind return/restocking will subject to 20% providing there is no damage to the product.
Must be returned in original packaging in as sent condition
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
No refunds will be accepted after 90 days of purchase.
Our policy has set limits and is based on a product that has not been opened or fitted. If it has been used, or attempted to be fitted, we reserve the right not to accept a return.
Return Process
To start a return, you can contact us at sales@sncautomotive.com.au. If your return is accepted, please send the product back to the following address.
SNC Automotive, 2/25 Kremzow Road, Brendale, QLD, 4500
Please ensure that the returned product includes enough information with it so as to allow for effective and accurate identification of the reason it has been returned and by who. Items sent back to us without first requesting a return will not be accepted.
Our warranty does not cover normal wear and tear, paint, exterior finish, or any labour costs incurred in the diagnosis of defects, removal or re installation of a product, nor does it cover any other contingent expenses.
We will also not reimburse any installations made from an installer if a product is faulty and needs to be replaced.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You can always contact us for any return question at sales@sncautomotive.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To start a return, you can contact us at sales@sncautomotive.com.au. If your return is accepted, please send the item back to:
SNC Automotive, 2/25 Kremzow Road, Brendale, QLD, 4500
If the product is not exclusive to SNC Automotive, please confirm the correct return address with us before sending anything back.
We do not send out replacement products without receiving the faulty/damaged product first. We will not issue an exchange without receiving original product back first.
Refunds
We will notify you once we’ve received and inspected your return, and inform you on whether or not the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return Address: SNC Automotive, 2/25 Kremzow Road, Brendale, QLD, 4500